We ship to worldwide.
Once the order is received, the order will be shipped within 3~5 business days.
(excluding Saturday, Sunday, and Japanese Holiday)
For special order items direct from manufacture warehouse, we will inform you the shipping schedule within 24 hours.
All orders will be shipped from JAPAN by Japan Post EMS Global Express (Insured)
which is fast and reliable.(Sorry we do NOT ship by FEDEX, DHL, UPS)
Delivery time is 3~4 days after the order is shipped depends on where you live.
Tracking number will be emailed to you.
We can mark the item as a "gift" in the customs form upon your request.
So please make a note when ordering that you want it to be marked as a gift.
You can view the tracking result in English at Japan Post website. Click Here.
Once the package enters your country, you can also view the tracking result at the Post Office website in your country as soon as the status is updated. Here are some of the Post Office tracking links.
Due to the local regulations and tax related issues, we don't do local pickup at our offline store in Japan.
All orders received online will be shipped by Japan Post EMS.
You can quickly find out the shipping cost of any item(s) by clicking the "Shipping Estimate" button next to "Add to Cart" button.
All shipping cost stated are by Japan Post EMS express.
Heavy Item Shipping Option Available For heavy items like Amplifiers, Speakers and turntables : Alternate Shipping Option Available
SAL (Economy Air) service provided by Japan Post is cheaper than Japan Post EMS.
However SAL (Economy Air) takes longer : The shipping time is 2~3 weeks.
SAL (Economy Air) service is NOT available to some countries.
If you don't mind the slower shipping time, and if want your order shipped by SAL (Economy Air) instead of EMS, please contact us for the detailed shipping rates before you order.
We accept Visa, Master, Discover, Paypal, and Bank Wire Transfer.
We DO NOT ACCEPT American Express.
We ship to credit card BILLING ADDRESS only.
If paying by paypal, we ship to "Paypal CONFIRMED" or "Paypal VERIFIED" address ONLY
We accept Bank Wire Transfer for orders over $ 300 USD.
Return & Refund Policy
Exchange for Defective or Incorrect item ONLY. Will be exchanged with the same item only.
We do NOT accept returns for those items that you change your mind after received. Period !
Defective or Incorrect items must be returned within 3 days of the receipt of the item in original condition.
We are trying hard to update our invenetory status to be exact and up-to-date, however some of the items are selling fast and in case we don't have it in stock at the time of your order is received, we will notify you the scheduled shipping date. If the scheduled shipping is expected to take more than 1 week, a full refund will be issued immediately..